Custom Products Terms and Conditions
All custom steel, plastic, as well as some glass products should only be hand washed. It is not recommended to wash these products in a dishwasher as this will promote fading (and gradual loss) of the imprint.
Ordering Process Payment
Payment is due in full prior to commencement of production. Credit card authorization and address verification must be received prior to processing the order form.
You will receive an order confirmation/receipt via e-mail shortly after an order is placed. Please go over the e-mail very carefully to ensure that all the information is accurate. For any corrections or concerns, simply ‘reply’ back to that email, so that we may promptly correct any information prior to processing the order.
When an order has been placed, we do not send artwork proofs unless requested. If you would like to request a proof of your artwork before your order is printed, please e-mail or contact us immediately after your order has been placed. Charges may apply.
Cancellations or Changing the Order
For any corrections or changes that may be necessary on a “normal turnaround” order, please reply back to the sales confirmation email immediately. All changes must be made in writing within 24 hours upon receipt of the emailed confirmation. ONCE YOU PLACE AN ORDER, ANY FURTHER EDITS WILL RESTART THE PRODUCTION PROCESS, THEREBY RESETTING YOUR ORDER’S LEAD TIME. Once production has begun on your order, we will be unable to change the order. Therefore note that we will not be held responsible for any changes requested after the 24hr period. If changes are made outside of the 24 hour window, and production of your order has not started, a $15 charge will apply. If your order’s silk screen has already been created, but your order has not started printing, a $25 screen charge will apply.
15% of the order will not be refundable. This covers costs incurred by BarProducts up to notice of cancellation or change will not be refundable This may include artwork, screen charge, set-up and any production costs. All cancellations must be confirmed in writing.
You have a choice of turnaround timelines. Your choice should reflect your “in hands” date, and we will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, printing or firing problems, weather-related issues or delays on behalf of the shipping company. Production time on orders with a quantity of 500 or less are typically between 7 and 10 business days but in our peak season could reach up to 15 business days. The posted production lead times DO NOT include shipping time in transit.
Shipping and Shipping Breakage
We will ship to most countries.
When checking out, shipping cost is estimated and any variance might need to be collected before your order proceeds to production. We ship out of the Tampa Bay area of Florida, USA. Orders shipping to Hawaii, Alaska, or international orders may require additional shipping. If you would like a shipping quote prior to placing the order, please contact us.
We take great precaution to prevent shipping breakage but occasionally it happens. If you receive an order with 20% or more damaged products we will replace the broken products on orders with quantities over 144 units. If the order contains less than 20% of the products damaged we will credit your account at a prorated percent of your order. Please note that we require adequate proof that the damage was caused before arriving at your facility, so please contact us and/or email us pictures of the breakage as soon as possible. As a rule when ordering glassware, we recommend ordering 5-10% more pieces than you need to accommodate for any breakage.
While we do send packages with tracking numbers for your convenience, we are not responsible for delivery. Because we use USPS, UPS and FedEx to deliver packages, final delivery is up to the individual carriers. BarProducts.com, Inc. and its affiliates will not issue refunds for packages lost, stolen or missing if we have delivery confirmation from the carrier. All delivery disputes must be handled through the carrier. We are happy to provide any information needed for your claim.
99% of orders will leave here and arrive to our customers without problems or delays, but please keep in mind that is an internet order business. As with all internet order businesses, we have to depend on outside entities to deliver products. Currently, we use the US Postal Service, the United Parcel Service (UPS) and FedEx to transport packages to our customers. These are two of the best in the business, but sometimes problems or delays do arise. If your package is running extremely late, please contact us to utilize our resources to figure out what the problem is. Domestic orders running late will typically show up on one end or the other within 30 days while international orders may take up to 90 days. Rest assured that we will do our part to resolve any problems that arise and you will not be expected to pay for items that were not delivered to the address you have chosen except as follows: UPS is the required shipping method for many remote and International locations as the shipment can be tracked. If another method is specified, we cannot guarantee delivery. If residing in an area which only accepts deliveries from a specific courier, please contact us to ensure delivery. We will determine if specified courier is an option which will be necessary to note on the receipt, otherwise the order will be shipped by the best method of Fedex, UPS or USPS to ensure low shipping costs. Returned packages due to an invalid address or unspecified courier may be subject to a reshipment fee. Please verify that all information such as apartment or suite numbers that is entered is correct to ensure fast, efficient delivery.
Return & Refund Policy
As you may be aware, custom printed products cannot be restocked. In fact, the industry standard for customized products dictates a no return and a no refund policy with the exception of items that are unusable. Unusable items include but are not limited to broken glassware, bent or misshapen bottle openers, cracked or broken license plates, etc. Items with production quality flaws are wholly non-refundable, but may be eligible for a discount or refund. If you receive an order with unusable items, please contact us. We require photographic evidence of the unusable items prior to any credits being issued.
When a redo is no longer practical or even feasible, (either due to event date timelines, out-of-stock or quantity issues) BarProducts.com will issue a store credit for up to the same value as the original order minus any shipping fees. Shipping charges will not be credited back as this charge is made on behalf of the shipping company. The store credit may be treated as cash, and may be used at any time and on any product we stock.
Copyright and Patent Information
When ordering any bottle opener that uses one of our supplied backgrounds, there will be a small copyright logo designed into the background.
Our V-Rod™ bottle opener is a new bottle opener design that is in the process of being patented by BarProducts.com Inc. All V-Rod™ bottle openers will have a small Patent Pending stamp on one side of the opener.
We will not restrict your use of protected material, as anything you put on a design that may inflict on a copyright or trademark is between you and the copyright holder. BarProducts.com is not responsible for trademark and copyright violations by the customer, as we are simply a medium for producing intellectual property, not the holders thereof or the endorsers thereof. The onus is yours to seek and obtain permission to use any materials.
By using our services, you recognize that the responsibility is yours to secure the rights to artwork you use, whether supplied via your own resouces or the Online Designer.
While you own the rights to your design, we might use your design as part of our promotions or marketing in the future. If you do not want your design to be used, feel free to contact us and let us know.
In all circumstances, BarProducts.com’s maximum liability is limited to the purchase price of the products sold. BarProducts.com will not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. BarProducts.com will not be liable for any third party claims for damages against the customer, nor for malfunction of product, cause of delays, interruption of service, or loss of business.
Due to fluctuating manufacturer costs, prices may change without notice.
BarProducts.com may offer special pricing and/or free shipping from time to time, however these discounts will not be honored on orders that have already been placed. No exceptions made.
FAQs and More Information
Below is general information about our company, products, and production. If you still cannot find the answer for which you are looking, please do not hesitate to contact us.
For information on specific products, please visit their pages by navigating the menu on the left.
Shortcut links to topics:
- IMPORTANT NOTICE ABOUT YOUR CONTACT INFORMATION
- What is the Online Designer?
- Production Time & Shipping Time Requirements
Artwork and imprint method information
- Kolorcoat™ Primer
- What is Kolorcoat™?
- What products can I put full color art on?
- Why is scaling down preferred?
- Photo Tips
- Can I get my graphic cut out of the background?
- What's the best way to add text?
Important Notice about Contacting
WE MAY HAVE TO CONTACT YOU
In the event that there is a problem with your order, whether it be a shipping, payment, or artwork concern, we may have to contact you before your order goes into production. Please be sure that your contact information is correct and that you can receive emails from the domains Barproducts.com AND barproducts.com. Unfortunately, if there is a problem with your order and we cannot get a hold of you, there is nothing we can do. Likewise, if you be live you should have already received your order, please contact us immediately and check your junk email folder and phone messages--we may have been trying to get a hold of you first!
IF WE CANNOT REACH YOU, WE MAY HAVE TO CANCEL YOUR ORDER
In the event there is an issue preventing us from completing your order and we cannot reach you via the contact information you provided, orders may be cancelled after two months and you may be automatically refunded. Fees may apply if this is a cost to our company. We may repeatedly attempt to reach you and leave voice messages and/or emails, but the onus is on your behalf to make sure your contact information is correct.
What is the Online Designer?
The Online Designer is an Flash-based web application where customers can choose products, customize their choice, and order.
- Ordering products has to be done either through the Online Designer or directly by Contacting Us.
- The Online Designer has fonts and clip art built in, but you may also upload your own art.
- It will not accept .psd or vector files. If you are using one of these options, please you the File Uploader and place your order by contacting us. There are no additional charges for choosing this option.
- For tips and troubleshooting, please visit the Online Designer Help page.
Production Time and Shipping
Production Time is the time it takes our designers and printers to move your design from our Online Designer to our art programs, make corrections and fittings, and produce the item. Our minimum production time is 4 to 7 BUSINESS DAYS. This DOES NOT include holidays or weekends. During our busy months (wedding season, major holidays), we are often running the full 12 Business Days for production. This does not include shipping time, it is production time only. It is our company policy NOT to guarantee delivery on any orders with less than 10 business days notice. Rush production and rush shipping may be available at the discretion of BarProducts.com's production schedule. Please call to inquire if RUSH is available if you need them sooner. 727-584-2093.
Average production time depends on the product and the intricacy of the design.
Screen printed orders tend to have longer production times than Kolorcoat™ . Screen printed orders also tend to have more artwork issues (e.g., if the artwork submitted by the customer is not compliant with screenprinting requirements).
Shipping and Time Requirements
All of our BarProducts custom printed orders ship from our production facility in Largo, Florida. We are located in the Tampa Bay Area and use UPS for our primary shipping method. The Ground Shipping map is shown below.
Ground Shipping Times Only:
Please note that these transit times are in addition to production times. For instance, an order going to California from Florida would take approximately 2 weeks to produce and another week (or more) to be shipped to you.
Glassware is heavy, and thus can be expensive to ship. While we recommend our ground shipping to be economical, we do offer expedited shipping via UPS next day, UPS 2nd day or UPS 3rd Day. These quoted ship dates are for shipping days only, not production days, and must be ready to ship before 3PM to be considered for expedited shipping.
All shipping costs calculated by the website are rough estimates. Due to the bulk and weight (especially of glassware), we may require you to pay a shipping upcharge. Furthermore, changing fuel charges and other expenses may apply to certain packages going to certain places. If we require more shipping than you were charged, the order will be held until we can confirm the additional funds with you. It is very important to leave a valid email address and phone number for all orders.
If you are placing an international order, please be aware that your final cost may be adjusted once we get the final calculation from the shipping provider. Your country's customs service may impose duties (fees) on merchandise you are importing. This may come as a bill from them or they may hold your shipment until fees are paid. Once again, if your package is running extremely late, please contact us to utilize our resources to figure out what the problem is. Customs duties, import costs and border/customs issues are the responsibility of the customer. We are not responsible for the package once it leaves our hands by trackable carrier. If an order is forfeit or refused with the carrier or customs, the responsibility for the delivery falls on the customer and thus no replacement or refund will be granted.
Art Requirements & Uploading Your Artwork
We accept and prefer vector artwork for screen printing and hi-res images for Kolorcoat™ . If you have completed artwork in vector format, please use our File Manager.
For more information on Kolorcoat™ , see below.
- All Kolorcoat printed items can be full color, photographs or most anything you'd like.
- Uploaded file size has to be at least 300 dpi at full size if rasterized.
- We are not responsible for a bad print quality if the file size is not 300dpi at full size and we cannot contact you.
- We make it a point to call our customers if we don't think something will print well before going to production.
Vinyl Requirements - Full color vinyl sticker products (Retractable Reels, Custom Corporate Sticker Orders)
- Full color graphics, photographs, and vector accepted.
- File size has to be at least 300 dpi at full size if rasterized.
- Keep wording and detail as large as possible in most cases. Tiny text on a reel may be too small to read. Usually a simple logo works best.
- Even if the final design size is tiny, please upload large size artwork for maximum quality.
- Minor adjustments may be made automatically by our artists for optimum printing, but it is not our responsibility to identify all user mistakes.
- Proofreading is up to YOU. We cannot be responsible when a customer spells a name wrong or uses the wrong date or detail.
- Computer monitors are much lower in resolution than printed products. If you have to zoom in your uploaded work in the designer, it will probably be low quality in print!
- All computer monitors vary in color! We print on carefully calibrated equipment and cannot be responsible if the product does not match your monitor's colors. If you have exact CMYK, RGB, or Hex codes, you may contact us to make sure your order prints the color you require.
Directly uploading files (not using the Online Designer) is how to submit vector artwork and completed layered artwork (.psd).
Visit the File Uploader page to use the file manager, complete with instructions and more information.
If you prefer to design your items yourself, or have someone else do it, you would use the File Manager to send us your artwork. For Kolorcoat™ products, we have .psd templates available.
Full color high resolution dye-sublimation printing
This section is about full color Kolorcoat™ printing, but we do offer custom screen printing on most products.
What is Kolorcoat™?
The dye-sublimation process allows for richly-colored photographs, graphics, text and more to be printed on a large variety of products, from powder-coated metal, fabrics, plastics, ceramics and more. The result is water-resistant, durable, and a favorite choice for single or small orders as gifts and keepsakes, as well as for corporate orders who want to take their marketing a step up from screenprinted materials. It uses high heat to permanently transfer special ink onto surfaces.
What products can I put full color art on?
Currently, we offer full color printing on Bottle Openers, Coasters, Can and Bottle Cooler, Coffee Mugs, Flair Bottles, Flip Menus, and License Plates and Frames, Stickers.
Why is scaling down preferred?
Printing allows for much higher resolution than your computer monitor shows. If you upload a photograph that already looks the right size in the Online Designer, or needs to be scaled up, it's already going to lose quality and may show pixelation. We recommend uploading art bigger (even up to 3 times) than what it appears you need in the designer, then use the designer to scale it down to the right size. This is because our artists will receive the full sized file even if you scale it, so we can ensure the highest resolution and prevent quality loss.
Again, upload LARGE art!
A thumbnail image will NOT look good on a product. Some of our products are large, such as our license plates, which at nearly a foot long, they're about 3,600 pixels wide when printed at 300dpi! Unless your art is enormously huge (like a poster print) do NOT size down your art before uploading it, rather scale it down in the Online Designer so our art team still has your full size original to work with.
Skewing is when you resize a photograph at unequal proportion. In the Properties box in the Online Designer, you'll see the option "Lock" checked by default. We recommend leaving this checked for photographs. Skewing greatly reduces quality and is generally aesthetically displeasing.
A representative will be able to determine if a graphic designer can assist you with this. Note: Artwork varies in complexity. Editing time may incur fees.
What's the best way to add text?
It is more common than not for customers to want text on top of a solid color or photographic background. This could be a name, business, quote, sentiment... just about anything message. We HIGHLY recommend that your text be clear and large, and that you choose a text color that contrasts with the background.
Copyright, Trademarks, and Sensitive Subject Matter
Can you print brand names, logos or other items that are copywritten or restricted?
We can print most anything you bring to us. We will not restrict your use of protected material, as anything you put on a design that may inflict on a copyright or trademark is between you and the copyright holder. BarProducts.com is not responsible for trademark and copyright violations by the customer, as we are simply a medium for producing intellectual property, not the holders thereof or the endorsers thereof. The onus is yours to seek and obtain permission to use any materials.
By using our services, you recognize that the responsibility is yours to secure the rights to artwork you use, whether supplied via your own resources or the Online Designer.
Is there anything you won't print?
While we're an open minded company that appreciates even the darkest senses of humor, we refuse to print anything that is hateful, racist, abusive, illegal or derogatory. Foul or "blue" language is permitted, as long as it's in the context of humor. While we appreciate your rights to free speech, we will not be an accessory to hate or abuse. Nudity is permitted pending it fits the above requirements and you have the legal right to its use.
Proofs and Art Charges
We rarely provide an unrequested proof unless we have made a drastic change to the artwork and need your approval. You may a digital proof for a charge when ordering. A graphic designer will double check your artwork and present a visual mockup approximation of how it would look on the product.
If you submit artwork in a camera ready format, meaning it's in a vector format or a high resolution raster that can be made production ready inside of 15 minutes, there will be no additional art charges to complete your order.
If artwork needs to be corrected, spaced, re-arranged, adjusted, simplified or otherwise changed, an art charge of $25/hour will be applied pending your approval. Our designers will work with you to keep these charges to a minimum and we will contact you about the charge before the work is done. Our artists have many years in the print business and have access to thousands of vector and rasterized clip art files. Oftentimes we already have a suitable replacement if your artwork is of poor quality or size! If not, you can hire us at the above fee to help you design your order.